FAQ
ROTORCROW SUPPORT
FREQUENTLY
ASKED QUESTIONS
Everything you need to know about Rotorcrow watches, orders, shipping and product care.
01 THE WATCHES
Rotorcrow watches are inspired by automotive
design and mechanical engineering. Details such
as wheel-inspired dials and brake-caliper-inspired
accents bring the character of performance
machines to the wrist.
Movement specifications vary by model.
You can find the exact movement and technical
specifications on each product page.
Water-resistance ratings vary by model.
Always check the specifications listed on the
product page before exposing your watch to water.
Materials vary depending on the model.
Please refer to the specifications on each
product page for detailed information about
the case, band, glass and other components.
Each Rotorcrow model has its own automotive
character. Compare the case dimensions, band,
colors and specifications shown on the product
page to find the machine that best fits your
wrist and style.
02 ORDERING & SHIPPING
Rotorcrow serves customers internationally.
Shipping availability and available methods
are shown during checkout based on your
delivery destination.
Delivery times depend on your destination
and the shipping method available for your
order. Please refer to the estimated delivery
information provided during checkout.
When tracking is available for your shipment,
the tracking details will be sent to the email
associated with your order once the shipment
has been processed.
If your order has not yet been processed,
contact us as soon as possible at
support@rotorcrow.com
.
We cannot guarantee changes once an order
has entered the shipping process.
Import duties, taxes and customs charges may
apply depending on your destination and local
regulations. Any applicable charges imposed
by local authorities are determined by the
destination country.
03 YOUR ORDER
Contact our support team as soon as possible
at
support@rotorcrow.com
with your order number and the correct
information.
If you need to request a cancellation,
contact us immediately. If the order has
already been processed or shipped,
cancellation may no longer be possible.
In some cases, items from the same order may
be shipped separately. If this happens, you
may receive separate tracking information
for each shipment.
04 RETURNS & SUPPORT
Return eligibility depends on the condition
of the item and the terms of our current
return policy. Please review the Rotorcrow
return policy or contact our support team
before sending any product back.
Contact
support@rotorcrow.com
as soon as possible. Include your order number,
a description of the issue and clear photos or
video showing the condition of the product
and packaging.
Contact our support team with your order
number and photos of the item you received.
Our team will review the order and provide
the appropriate next steps.
05 CARE & MAINTENANCE
Use a soft, clean cloth to remove dust,
fingerprints and moisture from the case
and glass. Avoid harsh chemicals or abrasive
cleaning products.
Store your watch in a dry place away from
excessive heat, humidity and direct sunlight.
Keeping it protected when not in use helps
preserve its finish and components.
For quartz models, we recommend having the
battery inspected and replaced by a qualified
watch technician to avoid damaging the case
or internal components.
STILL NEED HELP?
TALK TO THE CREW.
Can't find what you're looking for?
Our support team is here to help.
