Returns & Refund Policy

At Rotorcrow, we want you to be confident in every machine you wear. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

• Be in the same condition in which you received it
• Be unworn and unused
• Include all original accessories and components
• Be returned in its original packaging
• Include proof of purchase or your order number

Items that show signs of wear, damage, modification, misuse, or alteration may not be eligible for a refund.

How to Start a Return

To request a return, contact our support team at support@rotorcrow.com within 30 days of receiving your order.

Please include your order number and the reason for your return. Our team will review your request and provide return instructions if your return is approved.

Please do not send products back without first contacting our support team. Unauthorized returns may not be accepted.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges, if any, are non-refundable unless the return is the result of an error by Rotorcrow.

We recommend using a trackable shipping service when returning an item. Rotorcrow is not responsible for return packages lost or damaged in transit before they are received by our return facility.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your watch arrives damaged, defective, or you receive the wrong item, contact us at support@rotorcrow.com within 7 days of delivery.

Include your order number, a description of the issue, and clear photos or videos showing the product and the problem.

Once reviewed and approved, Rotorcrow will provide an appropriate solution, which may include a replacement or refund at no additional cost to you.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items showing signs of wear or use
• Items damaged after delivery
• Items that have been modified or altered
• Items returned without their original packaging or included components
• Gift cards
• Items marked as Final Sale, where permitted by applicable law

If you are unsure whether your item is eligible for return, contact us before sending it back.

Exchanges

If you would like a different model or variation, contact our support team.

Depending on availability and the circumstances of your order, we may provide exchange instructions or ask you to return the original item and place a new order.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

After a refund has been issued, your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

Order Cancellations

We process orders quickly. If you need to cancel or modify an order, contact support@rotorcrow.com as soon as possible after placing your order.

We cannot guarantee that an order can be changed or canceled once it has entered processing or fulfillment.

Missing or Undelivered Orders

If your tracking information indicates an unusual delay or your package has not arrived, contact support@rotorcrow.com with your order number so our team can investigate.

If an order cannot be delivered as required under applicable law, any refund or other remedy required by applicable law will be provided.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, contact:

Rotorcrow Support
Email: support@rotorcrow.com

Machines Never Stand Still.