FAQ

ROTORCROW SUPPORT

FREQUENTLY
ASKED QUESTIONS

Everything you need to know about Rotorcrow watches, orders, shipping and product care.

01 THE WATCHES

Rotorcrow watches are inspired by automotive design and mechanical engineering. Details such as wheel-inspired dials and brake-caliper-inspired accents bring the character of performance machines to the wrist.
Movement specifications vary by model. You can find the exact movement and technical specifications on each product page.
Water-resistance ratings vary by model. Always check the specifications listed on the product page before exposing your watch to water.
Materials vary depending on the model. Please refer to the specifications on each product page for detailed information about the case, band, glass and other components.
Each Rotorcrow model has its own automotive character. Compare the case dimensions, band, colors and specifications shown on the product page to find the machine that best fits your wrist and style.

02 ORDERING & SHIPPING

Rotorcrow serves customers internationally. Shipping availability and available methods are shown during checkout based on your delivery destination.
Delivery times depend on your destination and the shipping method available for your order. Please refer to the estimated delivery information provided during checkout.
When tracking is available for your shipment, the tracking details will be sent to the email associated with your order once the shipment has been processed.
If your order has not yet been processed, contact us as soon as possible at support@rotorcrow.com . We cannot guarantee changes once an order has entered the shipping process.
Import duties, taxes and customs charges may apply depending on your destination and local regulations. Any applicable charges imposed by local authorities are determined by the destination country.

03 YOUR ORDER

Contact our support team as soon as possible at support@rotorcrow.com with your order number and the correct information.
If you need to request a cancellation, contact us immediately. If the order has already been processed or shipped, cancellation may no longer be possible.
In some cases, items from the same order may be shipped separately. If this happens, you may receive separate tracking information for each shipment.

04 RETURNS & SUPPORT

Return eligibility depends on the condition of the item and the terms of our current return policy. Please review the Rotorcrow return policy or contact our support team before sending any product back.
Contact support@rotorcrow.com as soon as possible. Include your order number, a description of the issue and clear photos or video showing the condition of the product and packaging.
Contact our support team with your order number and photos of the item you received. Our team will review the order and provide the appropriate next steps.

05 CARE & MAINTENANCE

Use a soft, clean cloth to remove dust, fingerprints and moisture from the case and glass. Avoid harsh chemicals or abrasive cleaning products.
Store your watch in a dry place away from excessive heat, humidity and direct sunlight. Keeping it protected when not in use helps preserve its finish and components.
For quartz models, we recommend having the battery inspected and replaced by a qualified watch technician to avoid damaging the case or internal components.
STILL NEED HELP?

TALK TO THE CREW.

Can't find what you're looking for?
Our support team is here to help.

support@rotorcrow.com