Privacy policy
Privacy Policy
This Privacy Policy describes how Rotorcrow collects, uses, shares, and protects your information when you visit our website, place an order, or interact with our services.
1. What We Collect
When You Place an Order
When you purchase a product from Rotorcrow, we may collect:
- Your name and email address;
- Your shipping and billing addresses;
- Payment information, which is processed securely by our payment partners and is not stored directly on our servers;
- The products and details associated with your order;
- Your IP address and browser information.
When You Sign Up for Our Emails
If you subscribe to Rotorcrow marketing communications, we may collect:
- Your email address;
- Your communication and marketing preferences.
When You Browse Our Website
When you visit our website, certain information may be collected automatically, including:
- Pages visited and time spent on the website;
- Device and browser information;
- IP address;
- Cookies and similar technologies.
2. How We Use Your Information
Rotorcrow may use your information to:
- Process payments and fulfill your orders;
- Ship your Rotorcrow products and provide tracking information;
- Provide customer service and respond to support requests;
- Send marketing emails when you have chosen to receive them;
- Improve our website, products, customer experience, and services;
- Understand how customers interact with our website;
- Detect and prevent fraud or unauthorized transactions;
- Comply with applicable legal and regulatory obligations.
3. Who We Share Information With
We may share information with trusted service providers when necessary to operate our store and provide our services.
These providers may include:
- Shopify, our e-commerce platform, which helps process transactions and store order information;
- Klaviyo, which may be used for email marketing when you have opted in to receive communications;
- Shipping carriers, which require certain information to deliver your order;
- Analytics and advertising providers, including services such as Google Analytics and Meta Pixel;
- Legal or regulatory authorities, when disclosure is required by applicable law.
Rotorcrow does not sell your personal information to third parties.
4. Cookies
Rotorcrow uses cookies and similar technologies to help our website function correctly, remember preferences, understand website traffic, and improve the customer experience.
Cookies may also be used to understand how visitors interact with our website and to measure the effectiveness of our marketing.
You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some parts of our website to function differently or become unavailable.
5. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These may include the right to:
- Ask what personal information we have about you;
- Request correction of inaccurate personal information;
- Request deletion of certain personal information;
- Unsubscribe from marketing communications at any time;
- Opt out of certain analytics or tracking technologies where applicable.
Marketing emails may also include an unsubscribe link that allows you to stop receiving future marketing communications.
To submit a privacy-related request, contact:
6. Data Retention
Rotorcrow may retain order information for 7 years for tax, accounting, legal, and regulatory purposes.
Marketing information may be retained until you unsubscribe or otherwise request that your information be deleted, subject to applicable legal requirements.
7. Security
We use industry-standard security measures and encryption technologies designed to protect your personal information.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Rotorcrow takes reasonable measures to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.
8. Children
Rotorcrow is not directed at anyone under 16 years of age.
We do not knowingly collect personal information from children under the age of 16.
If we become aware that personal information from a child has been collected improperly, we will take reasonable steps to delete that information.
9. Third-Party Services
Our website may use or link to services operated by third parties. These third parties may have their own privacy policies and data practices.
Rotorcrow is not responsible for the privacy practices of third-party websites or services that are not controlled by us.
We encourage you to review the privacy policies of any third-party services you interact with.
10. Changes to This Privacy Policy
Rotorcrow may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or other operational reasons.
When material changes are made, we may communicate those changes to customers by email when appropriate.
We encourage you to review this policy periodically for the latest information about how we handle personal information.
11. Contact
If you have questions about this Privacy Policy, the personal information we hold about you, or a privacy-related request, contact:
ROTORCROW
MACHINES NEVER STAND STILL.