Shipping Policy

This Shipping Policy explains how Rotorcrow processes and delivers orders worldwide, including shipping costs, delivery times, tracking, customs, damaged packages, and address changes.

1. Where We Ship

Rotorcrow ships worldwide.

Every order ships within hours.

2. Shipping Costs

Rotorcrow offers free standard shipping on every order.

Express shipping may be available at checkout for select destinations.

3. Delivery Times

Standard delivery takes approximately 5 to 12 business days, anywhere in the world.

Please note that unexpected carrier delays, customs processing, holidays, weather conditions, or other circumstances outside our control may occasionally affect delivery times.

4. Tracking Your Order

We send tracking information as soon as your order ships.

If you do not receive a tracking email within 5 business days of placing your order, please check your spam or junk folder first.

If you still cannot find your tracking information, contact:

support@rotorcrow.com

Please include your order number so our support team can locate your order as quickly as possible.

5. Customs & Duties

We declare every package at fair value.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Rotorcrow does not control these charges and cannot prevent local authorities from applying them.

Any applicable customs duties, import taxes, or other import charges are the responsibility of the buyer.

6. Lost or Stuck Packages

If your tracked package shows no movement for 15 business days, please contact our support team.

Email: support@rotorcrow.com

Please include your order number and tracking information, if available.

Our team will investigate the shipment and either resend your order or issue a refund.

7. Damaged on Arrival

If your Rotorcrow watch arrives damaged, please contact us within 7 days of delivery.

Send your request to:

support@rotorcrow.com

Please include:

• Your order number;
• Clear photos of the damage;
• A brief description of the issue.

Once the issue has been reviewed and approved, we will replace the damaged item at no additional cost.

8. Address Changes

If you entered the wrong shipping address, contact us as soon as possible.

Address change requests must be submitted to support@rotorcrow.com within 2 hours of placing your order.

After this period, your order may already be in fulfillment and we may no longer be able to modify the shipping information.

Please carefully review your shipping information before completing your purchase.

9. Shipping Delays

Although we aim to deliver all orders within the estimated delivery window, delays may occasionally occur due to circumstances outside Rotorcrow's control.

These may include:

• Customs processing;
• International carrier delays;
• Local postal delays;
• Public holidays;
• Weather conditions;
• Incorrect or incomplete shipping information.

Delivery estimates should therefore be considered estimated timeframes rather than guaranteed delivery dates.

10. Questions About Your Order

For questions about your order, shipping, tracking, or delivery, contact our support team:

support@rotorcrow.com

Our team responds within 24 business hours.

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

ROTORCROW

MACHINES NEVER STAND STILL.